frequently asked questions
Frequently Asked Q&As
Where can I pay my bill?
HOW TO PAY YOUR BILL
1. Here at the Light Department office during normal hours, (a drop slot with envelopes is located next to our main entrance).
2. Payments can be made by cash, check or automatic withdrawal from an account.
New! Pay your electric bill online via our partner, InvoiceCloud™ with your Visa or MasterCard. Click here to pay online.
Can I pay my electric bill online?ONLINE BILL PAY IS NOW AVAILABLE
MELD is now offering you the convenience of paying your electric bills online via our partner, InvoiceCloud™. Make your payment with Visa or MasterCard.
Who do I call for account information or to start or disconnect an existing service?ACCOUNT INFORMATION
Call our office at 978-774-4313
What is your fax number?FAX NUMBER
What are MELD’s normal business hours?MELD'S OFFICE HOURS
The office is open from 8:00 AM to 4:00 PM Monday through Friday.
Do you recycle refrigerators?APPLIANCE RECYCLIING
Not at this time.
Do you offer discounted rates for senior citizens?SENIOR DISCOUNTED RATES
Sorry. Not at this time.
Who do I call for emergencies after hours?
lf you have an emergency, call our regular number, 978 774-4313 for service.
***The Fire Department dispatch center is available 24 hours a day to promptly forward your concerns to a MELD associate for appropriate action.***
How do I start service?
STARTING SERVICETo initiate service you or your agent must contact our office at 197 North Main Street to complete an application and provide pertinent data. The office is open Monday through Friday 8 AM to 4 PM. Call us at 978-774-4313. We require a minimum of 24 hour notice to commence service.
How do I discontinue service?
DISCONTINUING SERVICEPlease contact our office at (978) 774-4313.
I am renting an apartment/house/condo, what is required?
INSTRUCTIONS FOR RENTERS
You need to sign up for service as described above. We also require a security deposit. You can call the office at 978 774-4313 for the amount of your deposit which is normally the average of a three month bill for the property. If the account has been paid on time for every bill over a two year period, the deposit will be returned. Otherwise, the deposit is kept until service is terminated and at that time, the final bill will be deducted from the deposit and you will be billed/refunded for the remainder
Do you provide any energy audit assistance?
ENERGY AUDIT ASSISTANCE—RESIDENTIAL ONLY
You can call us for more information or request an audit through Energy New England by calling 1-888-772-4242.
What is Purchased Power Adjustment (PPA)?
The power cost adjustment is used to compensate for the fluctuating cost that MELD pays for power. Your PPA charge or credit (-) is calculated by multiplying the usage figure by the current month's PPA rate.